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We are specialized in pre-loved and all our items have been loved before and therefore they all have signs of use that are captured and described carefully so you know exactly what you buy. Please keep this in mind before buying a vintage item. More you need to know about pre-loved and our warranty policy. We always try to describe and capture as much signs of uses as possible, but please keep in mind that some minor signs of use are not described but are general signs.

At Pepper, our commitment to authenticity is our key promise. That's why we want to assure you that all the items we offer are undeniably 100% authentic, so you can enjoy your beautiful pre-loved items with complete peace of mind.

As we mainly work with pre-loved items, there are some different categories to describe the condition of the item.

1. Worn with love: Noticeable signs of use and imperfections, fair condition.
2. Good: Visible wear or small flaws, shown and described in images.
3. Very good: Some signs of wear, still in great overall condition.
4. Excellent: Gently used with little to no signs of wear.
5. Like new: In exceptional condition, new or as good as new without tags.

Please read the full information about the condition grading and its features before purchasing.

We hope you love your Pepper delivery - that's why we've made shipping as easy as possible. All of our shipping is tracked insured and registerd - you will receive confirmation of your tracking number once your order has been packed. If you have questions about the shipping, please contact us.

Please understand that we are a small business doing our best to offer the most beautiful in pre-loved items. We handle every order with a lot of love, and however we understand that you can change your mind - we would love to ask you to think carefully before making an impulsive purchase. Please keep in mind that we don't accept returns if the return tag is removed. If you are not satisfied with your purchase, please read our return policy here.