sometimes the second chance is even better than the first
shipping & delivery
We hope you love your Pepper delivery, that's why we've made shipping as easy as possible. All of our shipping is tracked insured and registed, you will receive confirmation of your tracking number once your order has been packed. If you have questions about the shipping, please contact us.
Orders are shipped Monday to Friday between working hours. This excludes weekend days and holidays.
For full information on all of our shipping rates per country please see below:
| Destination | PostNL | DHL Economy | DHL Express |
|---|---|---|---|
| Netherlands | Letterbox €4,95 Standard €6,95 Insured €9,95 | - | €19,95 |
| Belgium & Luxembourg | Standard €9,95 Insured €14,95 - €19,95 | €19,95 | €24,95 |
| Germany | Insured €14,95 - €19,95 | €19,95 | €24,95 |
| Austria, France, Italy, Monaco & Spain | Insured €14,95 - €19,95 | €24,95 | €29,95 |
| Denmark | Insured €14,95 - €19,95 | €22,95 | €29,95 |
| Ireland, Poland, Portugal & Sweden | Insured €19,95 | €24,95 | €29,95 |
| Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia & Slovenia | Insured €19,95 | €26,95 | €29,95 |
| Norway, Switzerland, Turkey, Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Montenegro, North Macedonia, Ukraine, San Marino & Serbia | Insured €24,95 | €29,95 | €34,95 |
| United Kingdom, United States, Canada, Mexico, Australia & New Zealand | - | - | €39,95 |
| Asia | - | - | €39,95 |
| Jordan, Kazakhstan, Lebanon, Qatar & Saudi Arabia | - | - | €59,95 |
| South America, Central America & South Africa | - | - | €59,95 |
| Rest of the world | - | - | €69,95 |
import duties, taxes, and customs fees may apply for international orders and are not included in the item price or shipping costs. These costs are for the customer. Please note that shipments to the United States are often subject to higher import duties due to tariffs.
ORDER TRACKING
We track every order. We'll send you the tracking number of your order so that you can watch the moment your Pepper item is shipped to the moment it's in your hands!
If you have any issue with your tracking information, email us at support@pepperluxuryvintage.com and we are more than happy to help you.
HOW WE PROCEED YOUR ORDER
When you make an order on pepperluxuryvintage.com, we will send you a confirmation email.
We will then process the order within a day or so, we then hand it over to our nominated carriers. You will then receive a tracking number so you can see where your product is at any given time.
MY SHIPPING ADDRESS IS WRONG
If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked and packed. Please email us as soon as possible at support@pepperluxuryvintage.com and we can change the shipment address for you.
If your package goes missing
If a package is not delivered, we will immediately start an investigation with PostNL through our shipping partner. PostNL conducts this investigation independently; the process is outside of our control and can take an average of 6 to 8 weeks.
Once PostNL has completed the investigation and confirms that the package is lost, and the shipment was sent with insurance, we will refund the full purchase amount to the customer.
We do everything we can to ensure the investigation runs as smoothly as possible.
important information
You'll receive an order confirmation email after purchase
Orders are dispatched Monday - Friday.
Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period.